The frustration of victims of what cybersecurity firm CertiK called "the largest hack of Q2 2023", the Atomic Wallet June 3 hack, has escalated after the team behind the non-custodial wallet app re-posted the same event statement it originally released on June 20. Many disappointed wallet users flooded leading review platforms such as TrustPilot with allegations of fraud, tarnishing the wallet’s reputation
It seems that Atomic Wallet's decision to keep the details of the hack secret, which could be aimed at creating a false impression of the insignificance of the event to avoid panic among users and scaring off potential customers, has backfired.
"This company is a scam that was designed to quickly in an organized fashion to steal all of its users' assets," "The money was stolen by the team itself and they think they can be responsible for nothing," "They pretend to have been hacked," and "It was them who made a glitch in the app to withdraw millions of dollars to scam their users" are just a few examples of accusations voiced by affected users on review platforms.
The unwillingness of Atomic Wallet to reveal any statistics on the incident and compensate for the losses experienced by its users made more and more victims of the exploit believe that the wallet’s team has stolen more than $100 million themselves.
According to crypto investors who used Atomic Wallet to store their assets, earlier in June Atomic Wallet at least replied to any questions about the hack with the response containing the same message - the Atomic Wallet team asking the victims of the hack to wait for information. Now, users are reporting that the app’s team has banned victims’ accounts on Reddit and is ignoring messages from victims.
"Historic tweets on Atomic Wallet's Twitter account have been removed, as well as scores of user's posts on Reddit for simply stating that they had lost their life savings," TrustPilot user Jordan Thompson wrote on the review platform on July 3.
Many former Atomic Wallet users are appalled at the idea that this application is still distributed via Google Play.
Meanwhile, some users who decided to stay with Atomic Wallet despite the turmoil caused by the hack are complaining about the application's unreliability and the unnaturally elongated exchange processes. For instance, TrustPilot user Steven E. mentioned that he lost $300 because the exchange process dragged on for nine hours. Furthermore, when Steven wanted to get compensation, Atomic Wallet set the Ether price twice lower than its real value.